CCaaS
Integration & Services
Total engagement flexibility, supported by methodological rigor.
A la Carte
Intervention Modes
We adapt our collaboration model to precisely meet your delivery needs.
Project Mode (Turnkey)
We take full responsibility for project delivery with an obligation of results, from architecture to production deployment.
Team Reinforcement
Our senior experts integrate directly into your workforce to strengthen your delivery capabilities, train your resources, or provide immediate specialized expertise.
Technology Ecosystem
Contact Platform (CCaaS): Deep expertise in Genesys Cloud CX for advanced integration, deployment, and optimization of your solution.
Cloud Infrastructure (IaaS): Development on AWS and Google Cloud of integration layers and custom services extending your native capabilities.
Connectivity & SIP Trunking: Deployment of BYOC architectures via agile partners (Telnyx, Twilio, VoIP.ms) or your current carrier.
Architecture & Migration Security
Migration Strategy: We develop a custom transition, adapted to the complexity of your environment, to guarantee business continuity.
Standards & Autonomy: We design documented and standardized architectures, easy for your teams to take over after our intervention.
Artificial Intelligence Options
CX Enhancement: generalist AI may not address your challenges. We fix that.
Specialized Technologies: According to your needs, we integrate artificial intelligence flows directly into the heart of your existing workflows.
Operational Performance (WEM & Support)
Workforce Engagement Management (WEM): We optimize your tools to perfectly align your resources with actual demand, thereby optimizing service quality.
Continuous Improvement: We manage updates and evolution of your configurations to guarantee sustainable performance.