About Us
Passionate professionals who transform complexity into reliable and adopted solutions.
Today, acquiring CX technologies has become easy,
but their actual implementation remains a major challenge.
Current Cloud platforms offer immense and constantly evolving potential.
However, transforming these capabilities into concrete results requires much more than simple deployment. Success demands comprehensive expertise strategic, technical, and operational capable of aligning the tool with business objectives.
CX experts was born to address this specific need.
Our mission
Bridging the missing link.
We bring together rare senior expertise, capable of navigating complexity to unlock the full potential of your investments.
We’re not here to ‘install software’, but to transform technical capability into measurable competitive advantage. Where the market offers standard solutions, we bring the mastery that makes the difference.
Our values
Transparence
We work with complete transparency.
You're not entrusting your project to a black box, but to a team that integrates with yours.
We share everything: progress, but also risks and roadblocks.
This absolute clarity allows you to maintain control of your operations and make fully informed decisions.
Integrity
We have a duty of truth toward you. Our role isn't to tell you what you want to hear, but to ensure the success of your projects. We never sugarcoat reality: no unrealistic timelines or unsustainable promises. True trust means knowing that we'll be honest with you, even when facing difficulties.
Pragmatism
We align technology with your real benefits. We don't try to sell you the most complex solution, but the one that works. We eliminate the superfluous and unnecessary 'over-engineering' to focus on what brings immediate and lasting value to your business.
The Team
Jacques Tiberghien
Jacques carries the vision of CX Experts.
At the intersection of technology and business, he designs global architectures and AI automation strategies that anticipate your future needs.
He ensures that the solutions deployed today will support your long-term growth.
Get to know him better
Visionary, Unmatched strategist, Radically authentic.
Melvyn Runghen
Melvyn ensures the strategic alignment between our solutions and your ambitions.
He transforms your challenges to align our technical expertise with your real needs, ensuring the value of every solution proposed.
With him, technology is never without purpose: it directly serves your performance.
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Value creator, trusted ally, cross-functional cornerstone
Cédric Guiné
When standard solutions fall short, Cédric steps in.
Expert in development and complex integrations, he transforms technical challenges into elegant and secure solutions. He ensures the robustness, performance, and maintainability of solutions, with end-to-end rigor.
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Detail-driven perfectionist, technical virtuoso, Lego black belt